Google Groups have added a few new flavours of group recently. As well as a regular Email List, you can now make a Web Forum, a Q&A Forum and a Collaborative Inbox - all slightly different takes on the same thing. As part of the move to Google, one of the biggest challenges are what we call "non personal email accounts", for those accounts like chemistry-enquiries@york.ac.uk . Traditionally the handling of these accounts was done by a number of people, all sharing the log in details. In a Google-ized world, having accounts that can't be audited is "not the done thing". Our first trawl for non personal accounts found thousands of them. This included accounts for projects, conferences, departments, etc. With many of them, nobody knew who was replying ( or not ) to any enquiries. Gmail has the ability to delegate access to your account to someone else, but this still doesn't solve the chemistry-enquiries@york.ac.uk problem . Essentially we need som...
Collaborative Tools Project